Before booking
Ask the agent to identify the hotel and authorized supplier, confirm exact dates and room type, and provide a complete price breakdown.
Cancellation and changes
Cancellation, modification, refund, and no-show rules vary by property, rate, and supplier. Ask for the deadline, time zone, penalties, and method for requesting a change before approval.
Deposits and payment
Confirm when payment is due, who charges the payment method, whether a deposit is refundable, and which currency will be charged. Use only the authorized supplier’s secure payment process.
Mandatory fees and inclusions
Ask whether taxes, resort or destination fees, breakfast, transfers, and other mandatory charges are included. Have the total repeated before authorizing the booking.
After confirmation
Keep the supplier’s confirmation number and contact details. Use the supplier’s stated process for any cancellation or change and retain records of your request.
StayCarib assistance
StayCarib provides phone-based inquiry assistance. The supplier’s written confirmation and terms control the completed reservation.